Frequently asked questions.

What areas do you service?

We provide airport transfer services across the Sunshine Coast, Brisbane, Gold Coast, Northern New South Wales and Toowoomba. For specific suburbs or pickup points, check our booking page or contact our support team.

What vehicle options do you offer?

We primarily operate KIA Carnival 7-seater vehicles, known for their comfort, premium interiors and spacious design. This makes them ideal for airport transfers, family travel, group transfers and long-distance journeys such as Gold Coast to Brisbane Airport, Sunshine Coast to Brisbane Airport and regional transfers.

How do I book a transfer?

Book instantly via our website booking form (recommended), by phone, or by email. For corporate or group bookings, contact our reservations team for tailored quotes and confirmation. Book Now

What is your luggage allowance?

Standard luggage allowance covers one checked bag and one carry-on per passenger. For oversized items, musical instruments or sports equipment, notify us at booking to arrange an appropriate vehicle.

What happens if my flight is delayed?

We monitor flight arrivals and adjust pickup times automatically for scheduled flights. If there are exceptional delays, our dispatch will coordinate and confirm revised pickup details.

What payment methods do you accept?

We accept major credit/debit cards online, corporate invoicing (for accounts), and secure online payments. Payment options are confirmed during booking.

Can I book the KIA Carnival for private long-distance trips?

Yes. Many customers book our KIA Carnival for inter-city or regional routes including:

  • Gold Coast ↔ Brisbane Airport

  • Brisbane ↔ Sunshine Coast

  • Gold Coast ↔ Northern NSW

  • Sunshine Coast ↔ Brisbane City

  • Toowoomba transfers