Transport Service Terms & Conditions

1. Pick-Up and Waiting Time Policy

We strive to ensure timely service for all our passengers. Our drivers will arrive at the requested pick-up location at the scheduled time.

• Complimentary Waiting Period: We provide a complimentary waiting period of up to 60 minutes after the scheduled pick-up time.

• Extended Waiting Charges: If the passenger has not arrived or is not ready to depart within the 60-minute complimentary period, additional waiting time will be charged.

• Billing for Delays: Any waiting time exceeding the initial 30 minutes may be charged at $25 AUD per 30-minute increment (or part thereof).

2. Cancellations and No-Shows

• Please ensure you are at the designated pick-up point on time. If we are unable to make contact with the passenger after the complimentary waiting period has expired, the ride may be considered a "No-Show" and the full fare plus applicable waiting fees may be charged.

3. Passenger Conduct and Safety

• For the safety and comfort of all passengers and our drivers, we reserve the right to refuse service to any person who behaves in a disorderly, threatening, or abusive manner.